The seaview apartments and garden view apartments are via a walk up stairs. We do not have elevator at the apartments.
It is rare that I find teenagers partying in the pool. We recommend all tours to guests and ask all guests at check in if they have booked in advance or would like us to assist them. When there are specials given to us they are sometimes not given to overseas agents and we always like to ensure our guests receive the special promotions. We apologise if this came across in the wrong manner as we are only trying to help. We will take more care.
Thank you for your review.