Great little hotel right near the lake. The lake view room (703 I think) had a great view and was very comfortable. Staff are super friendly and very helpful. Breakfast location is great, but the quality could have been higher. My omelette was a bit undercooked and the buffet wasn't as good as others we had elsewhere in Vietnam. But that's not a particularly big deal. The staff really made it a good stay.
“Good location and clean hotel”
Good location. Clean and kind.
“Nice hotel on quiet street”
The staff, the neighborhood, cleanliness
The staff was kind, gracious and accommodating. The rooms were clean and comfortable.
“Major plumbing issues”
Location, location, location
Bathroom needed a total overhaul - toilet was bubbling over when the toilets were flushed upstairs. Shower wasn't attached to wall, bath not attached to wall... etc etc...
“Good hotel in hanoi”
Good services, food and location
“Great place with nice atmosphere and friendly staf”
Staff, staff and location
We have had a very pleasant stay in this hotel and actually came back after travelling south.
The rooms are clean and the staff speaks English very well and is very friendly.
“Clean Hotel & Nice Staff”
Nice staff, great room, in the central
“Comfortable bed, great location and clean.”
Location, comfort, and very helpful staff.
Only stayed one night, but staff were friendly and helpful. Staff spoke English well.
“sophisticated scam in halong bay and dreadful good”
Lake views from top rooms, breakfast buffet super
A nice place at good price, spoiled by a scam at kayaking in halong bay, when I was getting out of the kayak, the man «helping» me tapped my sports cam to fall to the water. He immersed to rescue it and so he did, but hid the camera asking for a bunch of dollars because it was very deep. The guide from the tour company helped him negotiate rescue. The cam recorded all, check next days in YouTube. Besides we payed a big car to the airport at 6am but provided normal one. Picnic breakfast was also an insult. The hotel should change their company for trips, imperial cruises, avoid them, the camera thing was quite ugly and annoying to say the least.