Had a lovely stay in a clean quiet room, staff were so helpful, I would recommend this hotel to anyone
“First Time in Hanoi ”
The staffs are very friendly and helpful. They would try to help by asking your plans and gave suggestions. Everythings from room cleanliness, TV programs and airconditioning works fine. I would like to give thanks to the hotel staff Mr.Lee for his helpfulness and proactive way to help my stay very pleasureable in Hanoi.
“Very good hotel”
location is good, breakfast is good with choose. Everybody (Lee) are really nice and help you for everything. Bedroom are clean and nice. Perfect choose.
“Cheap and amazing ”
Location is fantastic, staff are unreal ,hotel is very clean , all round the best hotel for money
“Great first impression, but thats it”
So overall it's an OK hotel. Aspiring for something greater that they aren't. Breakfast is ok, rooms are ok, everything seems to be just ok. I guess its (again) ok for the price, but you can get better (and we did). The most dissapointing point was staff, that was disrespectful, unhelpful and not friendly. We had an issue, where they put a notice at about 8PM that the next day there will be no power from 8AM-5PM. So basically pretty much all day. Not the end of the world, but considering our room was without a window, we would had no light, no hot water, no aircon, no wifi. Since we were done discovering Hanoi and it was our day to prepare before leaving Vietnam, the room was of no use to us. When we inquired about getting us another room somewhere else, we been told it's not possible. We then asked to check out as we wanted to move somewhere else, and the staff got really aggresive towards me, raising their voice (a lot!) and making me feel very uncomfortable. They expected us to pay for the day (even though we would 100% check out if they told us in the morning there will be no power tomorrow) and the next day (taht we paid for already) luckly they got an Agreement with Agoda to refund it and we moved to a much nicer hotel literally a minute walk down the street. It's ok to just stay overnight.
Needs Some renovation, broken Floor F.e. Very friendly staff, good balue for your money