The hotel staff and facilities are excellent. I had small issue which was my fault by a booking error and the staff resolved to my satisfaction. Hanoi was ac difficult city to find my bearings but this hotel was easy to find cuz just nearby the lake and center
“staff friendly and helpfull, good location, ”
next time i will comeback again
“Clean and good location”
In a quiet back street close to the lake.
“Okay hotel - friendly staff”
The room we stayed in was very small, and the aircondition didn't work that well. The bathroom wasn't that big, but overall it was an okay room. We ordered a room with a view, but the window was so small and irrelevant, that I would not recommend this. Staff was very very friendly and helped us with booking taxi and rang the new hotel in Ninh Binh to get directions for us!
“Good location, clean”
Good location in a quiet street close to the lake. Fairly new and well maintained. Helpful staff.
I love the interior design of the hotel, everything so pretty and cute even the room is little bit small but cosy. The staff is very friendly and helpful in many ways.
“Very good, Very friendly and efficient”
Very nice, Value for money, Very friendly and helpful Staff, perfect location.
Any issue is handled efficient and fast. 100% satisfied.