From the minute I arrived to the minute I left, the service was absolutely impeccable and that makes such a huge difference when you're staying in a new city. Nothing was too much for them and even though we were extremely late for breakfast one day, they were happy to oblige. They helped book a great trip out to Halong Bay (with Greyline Cruises) which was very enjoyable. Great location right in the old quarter, and a buzzing street at the weekend. (If you're staying at the weekend, you might want to ask for a room at the back away from the street as it can be quite noisy up til around 11pm).
“Excellent stay, the most supportive staff ”
Staff well trained and supportive, good location, great restaurant
The best possible location right at the heart of the Old Quarter, good comfort and very polite and prestative staff.
“Friendly & comfortable”
The staff, food and cleanliness
We really enjoyed our stay at the hotel. The staff are so friendly and humble. The food was very good and the rooms are very nice and comfortable.
Location, Staff, Food
Essence Hanoi is a great in the Old Quarter. Staff are friendly and very attentive, perhaps for some people a bit too much so. :)
The Vietnamese Slow Drip coffee served here was a good way to start off the day and the food it quite decent. Prices are not cheap, but not bank breaking. WiFi is available in the room and free as well as use of the Mac's in the lobby which I used to print my boarding pass. this at no cost, which I think is a very good touch and much appreciated. I'll stay here again when I'm back in town.
“Good place to stay”
Location, good service staff, value for money
Good location hotel in Hanoi city center, staff is very friendly and it is very value for money!
“First class service”
staff, location, price
The staff were very attentive and always went out of their way to help. Kudos to Suzy as the organizer of my stay there. Eric and Clayton were helpful with arranging takeaway breakfast as I was out early every morning. The ladies at the spa were not only nice but great professionals. I loved the location being in the heart of the Old quarters and part of the night market streets. I would definitely stay there again and recommend to my friends.
“Very good location and extremely helpful staff”
Staff, Location, Food
It was one of the best hotels I ever been to. The staff were all so attentive and friendly. It is also located in a very nice location where the night life is (i think its called Bia Hoi Corner)... Also it is very accessible to other landmarks. The most remarkable thing about this hotel, I will still say its the staff. Very impressed with their service during our stay there. Will definitely stay there again if I return to Hanoi. :)