The staff is very friendly and the hotel is located in the fantastic old quarter of Hanoi. Walking distance to menu shops, Lake, and close to museums etc. Great place to watch people and to take in old Hanoi.
The staff is very friendly, and the room is petite, but clean, and well apportioned. Some rooms are a little noisy…
“Great value and location”
Service was excellent throughout, breakfast very good and nice selction, location brilliant and good for local restaurants and cafes, shopping.
Stay was very good, but can only vouch for the new wing as i stayed there.
Staff were excellent from top to bottom.
Rooms a little small but still very cosy and comfortable.
Double glazed windows so noise form outside down to minimum.
Would stay again for sure
“Good location, very lovely friendly staff”
staff, location, clean
Good stay, the staff is nice and helpful, good location
Staff is very attentive, responsive and pleasant.
Great experience and will go back next time for sure
“Unbelievable customer service”
Customer service, food, room
I have stayed in many hotels around the world and have to say this really was the best hotel for customer service I have ever been in. Their attention to detail is not like anything I have seen before. They also love to chat with you (if anything a little too long, but still I'm not complaining) and really know how to talk to a western tourist.
Whoever trained these staff really know what they are doing, and clearly the staff enjoy their job too! That is the greatest part of it.
As another reviewer stated "I want to move in here and stay forever!"
“A wonderful choice”
location, cost, wonderful and helpful staff
This is a wonderful small hotel located in the heart of Hanoi's old town. From here one can walk to all the major tourist and historic sites in this city. We found the staff to be very helpful and courteous, and a delight to interact with. The hotel itself is very clean and well organized. Our room was very clean and funcional, yet had small flourishes such as candies and sweets as part of the upcoming Tet New Year. Many small restaurants and coffee houses are in the immediate area. The area of old town is a scene of very crowded streets and you must use caution when walking as a pedestrian. We definitely will return to this hotel.
“good location ”
good location, good services and clean
the staffs were very good, nice and recommended alot places for food and shopping. hotel is very clean but the shower heater not very stable. other than that, all are good!
“Recommendation - Essence Hanoi Hotel”
Very comfortable. Quiet room even in the centre of Hanoi , staff extremely helpful
“5 STra service for a 3 Star Price”
Service, Staff and Location
We did not quite believe the many positive reviews the hotel had but the service blew us away. Very happy with the staff and the care they take of the guests. The Breakfast is good and the location smack in the middle of old quarters
Attentiveness, accessibility, great service!
Pleasant stay, impeccable service (from top-up SIM card, to arrangement for taxis)