The room is clean and looks exactly like presented photos. The staffs are very nice always having big smile and are very helpful if asking questions. On the last night of my stay, there was a wedding in the garden yard, people sang til midnight, we were informed by the hotel staff when we check-in but we thought it was OK because we left for flight at 3am. But for visitors who will not leave in the midnight, I suggest accepting changing room advice from the hotel staff because the music is really loud. Overall, this hotel is highly recommended!
“Nice to be back after 14 years”
Not too much had changed over the 14 years other than MO seems to have pulled out. Room are looking a little tired but still opulent and one for those that like to feel like aristocracy in wherever they stay. People too were just brilliant, super Indo friendly. Would still choose this over something new and fancy like the 4 Points over the road.
“Lovely friendly place to stay”
Had a lovely stay, hotel was beautifully presented & maintained. Staff were all great & very friendly but professional at all times. Would highly recommend this hotel for business or pleasure.
“hotel with a good location, and staff very very friendship”
the hotel with 5 star...
“The Best Hotel Experience”
Grand hotel full of charm and tradition. Beautifully restored with wonderful gardens. Great rooms and facilities (excellent pool and gym) with friendly and attentive staff. Couldn't be faulted.
Great hotel!! Wow!!
Not much to do in the area. But a fantastic hotel. Had a great stay.
Hotel is very beautiful with it's well tended gardens. The staffs were kind, very helpful and accommodating to my need.
Room size is quite huge and very clean.
The location is in the center of the city. A huge shopping mall is within three minutes of walking.
Definitely going to stay at this hotel again on my next visit to Surabaya.